Microsoft Teams Telephony

Teams Direct Routing, Partner Hosted Architecture, Voice Solutions

Full Unified Communication as a Service solution, replaces on-premise PBX or inferior Hosted Voice/UC Services.

Chat in teams privately one-on-one or in groups. Audio and video calls are just a click away, and notifications and chat history ensure everyone is kept up to date. Access Microsoft Teams on any device with confidence knowing it is built with enterprise-level security from Office 365.

It is a one-stop solution for all business collaborative, document management, information, and communication needs. There’s no need to buy and install another app for collaboration. Microsoft offers you all these for free — and MORE!

All telephony solutions are integrated within the Microsoft Teams platform. You have a single pane view into a one collaboration platform via Teams added to your collaboration structure.

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Our solutions use Office365, Microsoft Teams Phone System, and NuWave calling plans to provide you a more flexible & cost-effective Microsoft Phone System. NuWave calling plans differ from Microsoft Calling Plans because we offer a SHARED plan, so every user does not need a dedicated calling plan. Additionally, NuWave offers unlimited inbound calls at no additional charge. With NuWave’s iPilot™ Teams Provisioning Platform, onboarding customers takes only minutes or hours, not days or weeks. Telephony service is all cloud-based and can give you more options than your current phone system with a substantial 50% + cost savings in most cases.

Eliminate the need for on-premise PBX hardware and avoid costly capital expenditures. The quick deployment time for NuWave’s Teams infrastructure translates into reduced time to market and enables you to benefit from the latest technology with predictable, fixed monthly OpEx costs.

What is Direct Routing (Partner Hosted Architecture)?

Direct Routing is a Cloud Voice solution that works with Microsoft Teams Phone System.

No on-prem SBC equipment or expertise required – NuWave’s network hosts your Teams Voice in the cloud and we manage everything outside your tenant.
The geo-redundant, carrier-grade network seamlessly supports all your Teams PSTN calling needs and we have not experienced a customer-facing service outage in over 9 years.

What is Direct Routing (Partner Hosted Architecture)?

Direct Routing is a Cloud Voice solution that works with Microsoft Teams Phone System.

No on-prem SBC equipment or expertise required – NuWave’s network hosts your Teams Voice in the cloud and we manage everything outside your tenant.
The geo-redundant, carrier-grade network seamlessly supports all your Teams PSTN calling needs and we have not experienced a customer-facing service outage in over 9 years.

Get secure, reliable, and rich calling

Give employees the calling features they need, backed by the security and reliability of Microsoft Teams.

Stay productive

Start a call with screen sharing and video. Add colleagues to turn a one-on-one call into a group call.

Easily manage calls

Maintain control with do not disturb, reverse number lookup, voicemail, and delegation.

Connect reliably

Start calls faster and always get clear audio with Microsoft Teams Calling, backed by Microsoft 365.

Manage centrally

Provision users, assign numbers, and port existing numbers from your Microsoft 365 admin console.

Auto attendant

Answer inbound calls and easily route them to the right queues. Set parameters to route calls by time zone, language, or availability.

Contact center integration

Connect to your favorite contact center software.

Microsoft Calling Plans

Quickly procure and assign numbers or port existing phone numbers. Available in ten countries.

Cloud voicemail

Access voicemail messages and transcriptions anywhere from any device.

Microsoft Teams-certified devices

Have a consistent Teams experience on personal and shared devices.

Call queues

Create custom greetings, play music for customers waiting on hold, and set up shared voicemail.

Cloud compliance recording

Easily connect to partner compliance recording solutions.

Direct Routing

Use your existing telecommunications providers by directly connecting their SIP trunks to Microsoft Teams.

Audio Conferencing

Add flexibility to meetings with a dial-in number, included in every online meeting.

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